For participants

We have developed a number of tools and resources to help you find, guide and manage your supports. You can access Easy Read resources and watch videos below.

Participant journey

Auslan Participant Journey

Find supports that suit me

Find providers and workers that suit you. The Workforce Capability Framework (the Framework) and tools can help you know what to look for when you engage providers or workers. There are also links to other resources from the NDIS Commission and the National Disability Insurance Agency (NDIA) that can help.

Select an option below

Resources to help you find a provider

The top things to think about before you engage a provider or change your provider:

What supports do you need and can the provider deliver them?
Do your supports need to be delivered by a registered provider?
Would you prefer your provider is registered? This can help with safeguards.
Will the provider put you first and listen to you?
Can you agree on the type and cost of supports you need?
How do you end your agreement if there is a problem that can’t be fixed? Check your agreement for details.

These resources can help you engage with a provider and know what to look for.

What to look for in an NDIS provider

The NDIA has a number of resources available to help you consider whether a provider is the right fit for you.

You'll find tip sheets to help you to:

make decisions about the types of supports you would like to use
decide whether a provider, and the supports they offer, are right for you
think about what you want to do if a provider tells you they cannot work with you right now.

Visit the NDIA's Find a registered provider page to view these tip sheets.

Find a registered NDIS provider

NDIS Provider Register
You can use this to check if a provider is registered with the NDIS Commission. This will let you know if their registration has been suspended or revoked.
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Check for banned workers and providers
You can check if a worker or provider has been banned from providing supports and services in the NDIS or been asked to improve their services.
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NDIS Provider Finder
You can use the NDIA provider finder to search for a provider by location or registration group.
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Find an NDIS Behaviour Support Practitioner

Find an NDIS Behaviour Support Practitioner
You can use this tool to find a practitioner who is considered suitable by the NDIS Commission to deliver behaviour support services.
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Self-manage your NDIS plan

Self-management resources
If you self-manage, you can use the NDIA’s self-management resources to help you implement your plan. There are also resources to help you if you directly engage your own staff.
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Resources to help you find a worker

These resources can help you find a worker who has the capabilities needed to deliver your NDIS supports and services. This includes:

Self-managing participants who:
- Directly employ support workers
- Engage allied health professionals, support coordinators or plan manager
Participants engaging providers.

Describe your support needs

The top things you should know to describe your support needs:

Be clear about what is important to you for good quality support.
Tell the worker what skills they should have, the key work tasks and expectations you have.
Include the working hours, pay and conditions.

The following resources will help you create a position description you can use to find the right worker for you.

Tool | Position Description
The position description tool helps you create position descriptions based on the support you need and the capabilities in the Framework.
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Guide | Position Description Tool
The Position Description Tool Guide can help you create your position description.
PDF download | Listen to PDF

Easy Read | What’s the Position Description Tool?
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Example | Position Description
Word download | Listen to Word document

Video | Position Description Tool

Video | Position Description Tutorial

Recruit and select your workers

The top things you should think about when recruiting and selecting a worker:

Plan ahead so you know what you need to do, and who can help you.
Describe the job and capabilities you need to find potential workers who might be a good match to your needs.
Prepare interview questions that will help you get to know a worker, if they have the capabilities you want and if they might be a good fit.

These resources will help you find the right worker for you.

Recruitment and Selection Resources
These resources provide step-by-step advice and downloadable templates to help you through the recruitment process. You can use the tools with a provider or if you are recruiting your workers directly.
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Video | Recruitment and Selection Resources

The resources below can also help you:

Easy Read | What are the Recruitment and Selection Resources?
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Easy Read | The Recruitment and Selection Resources – offline version for participants
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Tip Sheet | Tips for doing interviews and assessments
PDF download | Listen to PDF | Word download
Easy Read | Tips for interviewing and choosing a worker
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Tip Sheet | Tip sheet - Interview questions
PDF download | Listen to PDF | Word download
Checklist | Recruiting and choosing the right worker
PDF download | Listen to PDF | Word download
Easy Read | Example interview questions
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Participant resources
There are participant resources to help you with hiring a worker. You can access templates to support you with interviews, shortlisting, job advertisements and letter of offers
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Video | Recruitment and Selection Resources Tutorial

Tool | Self-Assessment Tool for Potential Workers
It can be useful to have candidates complete the tool as part of their application as it will give the candidates an idea of whether disability work is a good fit for them.
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Check to see your worker does not pose a risk to you

Worker Screening
You are able to ask workers to obtain a clearance by undergoing an NDIS Worker Screening Check.
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Self-managed NDIS participants
Further information is available on the NDIS Commission’s self-managed NDIS participants’ page.
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Self-manage your NDIS plan

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Guide my supports

The top things you should do to guide your supports:

Give regular feedback.
Give feedback when things work well, need to improve or don’t work well.
When you give feedback, focus on the issue and how it impacts you.
If things can’t be fixed, look at your agreement to see how you can end it and explore other options to get the supports you need.

These resources can help you set clear expectations with workers and providers.

Use the Framework resources to give feedback

Video | NDIS Workforce Capability Framework

Easy Read | NDIS Workforce Capability Framework: What it is and how you can use it
This Easy Read resource shows you how you can use the Framework to provide day-to-day feedback on the supports you receive.
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Tool | Position Description tool
The position description you create for your worker can help you provide feedback to the worker on how they are meeting your needs and expectations.
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Video | NDIS Workforce Capability Framework Position Description Tool

Supervision resources
These resources can help you talk with your workers, and if you use a provider their supervisor or manager, to agree on the way they work with you.
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Video | NDIS Workforce Capability Framework Supervising for Capability Resources
Easy Read | Supervising for Capability: How you can make sure your workers give good support
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Easy Read | Working Together: How to talk to your support worker
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Guide | Setting up the supervising relationship: A guide for participants who supervise workers
PDF download | Listen to PDF | Word download
Guide | Supporting Workers to Learn: A Guide for NDIS Participants who Supervise Workers
PDF download | Listen to PDF | Word download
Guide | Working Together – Having Conversations with Workers: A Guide for NDIS Participants who Supervise Workers
PDF download | Listen to PDF | Word download
Tip Sheet | Giving Feedback to workers and providers
PDF download | Listen to PDF | Word download
Tip Sheet | Reflective Practice
The Reflective Practice Tip Sheet can help your workers to think about how they are working and where extra support may be needed.
Word download | Listen to Word document
Checklist | Giving feedback to workers
PDF download | Listen to PDF | Word download
Video | Supervising for Capability

Manage your supports

The top things you should know when managing your supports:

Make sure you know what supports are in your NDIS plan and how to use your plan.
You can give feedback to your worker or provider about your supports when things work well, need to improve or don’t work well.
You can change the way your supports are provided or if your needs change. If your needs change you may need to review your NDIS plan.
If things can’t be fixed, look at your agreement to see how you can end it and explore other options to get the supports you need.
You can tell the NDIS Commission if a worker or provider is not following the NDIS code of conduct.

These resources can help you manage your supports, with tips on what to do if your supports change or are not provided the way you expect.

Tip Sheet | What to do when support needs change
PDF download | Listen to PDF | Word download

Plan implementation directory
The NDIA's plan implementation directory links you to information on the NDIS website and can help you make your own choices about how to use and manage your NDIS plan.
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Self-management
The NDIA website has information on how to use your plan if you self-manage your NDIS plan.
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Make a complaint

The top things you should know about making a complaint:

You have the right to speak up, give feedback or complain about your supports if they are not working as they should.
You can talk with your workers or providers about your needs and what you expect.
You can get help from an advocate, friend or family to raise issues.
You can tell the NDIS Commission.
If things can't be fixed with your worker or provider, look at your agreement to see how you can end it and explore other options to get the supports you need.

These resources can help you make a complaint with tips on what to do if your support needs are not being met.

Tip Sheet | Having problems with supports
PDF download | Listen to PDF | Word download

The Framework
You can use the Framework to help you explain to workers and providers what they should do to deliver quality supports that meet your needs.
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Make a complaint
If you are unable to resolve an issue with your providers or workers, it is OK to complain. The NDIS Commission's website has information to help you make a complaint.
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Resources by language and format

The NDIS Commission has a range of resources available to support you understand and use the NDIS Workforce Capability Framework.

Easy Read resources

Easy Read | NDIS Workforce Capability Framework: What it is and how you can use it
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Easy Read | NDIS Workforce Capability Framework brochure
PDF download | Listen to PDF
Easy Read | What’s the Position Description Tool?
Visit resource
Easy Read | What are the Recruitment and Selection Resources?
Visit resource
Easy Read | The Recruitment and Selection Resources – offline version for participants
Visit resource
Easy Read | Tips for interviewing and choosing a worker
Visit resource
Easy Read | Example interview questions
Visit resource
Easy Read | Supervising for Capability: How you can make sure your workers give good support
Visit resource
Easy Read | Working Together: How to talk to your support worker
Visit resource
Easy Read | What’s the Career Options Guide?
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Easy Read | What’s the Self-Assessment Tool for Potential Workers?
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Easy Read | What’s the Workforce Management and Planning Tool?
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Easy Read | Promotional Pack - NDIS Workforce Capability Framework: Tools and resources you can use
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Resources in your language

Auslan resources

Video | Animation Explainer: Participant journey
Videos | Auslan resources
More Auslan videos
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Community language resources

Resources in your language
Links to community language translation of key documents.
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Aboriginal and Torres Strait Islander resources

Brochure | NDIS Workforce Capability Framework
PDF download | Listen to PDF

Guide | Position Description Tool guide for Aboriginal and Torres Strait Islanders
This guide will assist participants, providers and recruiters in creating job (position) descriptions that engage Aboriginal and Torres Strait Islander workers to support participants in receiving culturally relevant and respectful care.
PDF download | Listen to PDF

Guide | Recruitment and Selection Resources guide for Aboriginal and Torres Strait Islanders
This guide will assist participants, providers and recruiters with tips and steps from identifying a job opening through to onboarding a new worker, with a focus on the best processes for hiring Aboriginal and Torres Strait Islander workers or for those in the community.
PDF download | Listen to PDF

Video | NDIS Workforce Capability Framework for Aboriginal and Torres Strait Islander people