Evaluating training is an important step to confirm that the training you selected is achieving your intended outcomes and has been a worthwhile investment for your participants, your workers and your organisation.

The easiest information to collect relates to training outputs. Outputs are activity-based and describe ‘what’ training was provided. For example, the number of people who enrolled in the training compared to the number who successfully completed it. Outcomes focus on ‘why’ training was provided, measured in terms of value and impact on performance. Outcomes are the most important measures, but they are also more difficult to measure.

Measuring outputs

Output measures are about the training program and can provide useful information to assess whether the type of training you chose was well suited to the learning preferences of workers and whether it is likely to be seen as useful by other workers. Training providers routinely measure outputs such as enrolment numbers, assessment results (where assessment is conducted as part of the training) and learner satisfaction. Organisations should check with the training provider about the information they will provide on training outputs and consider whether to collect additional output data to inform their training choices.

Some information you may want to review is listed below. If the training provider does not collect and provide you with this information, you could adapt these questions and discuss them with workers who participated.

Content:

• What was most useful/relevant?
• What was least useful/relevant?
• Was there anything else you expected would be covered?

Format

• Did the format of the training suit your learning style?
• What types of activities did you find most/least helpful?
• Do you have suggestions about how the presentation of training could be improved?

Trainer expertise (for facilitated presentations)

• Did the trainer seem to have a good grasp of the topic they presented?
• Did the trainer provide practical examples to illustrate how theory or principles apply in practice?
• Were the examples easy to relate to your work in disability?

Application

• Describe how you expect to use this learning on-the-job. For example, are there ways you expect to do or approach things differently because of completing this training?
• Would you recommend this training to your work colleagues?

Training for Capability: A Guide for NDIS Providers

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Training Outcomes Matrix

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Worker Capability Self-Assessment Guide and Self-Assessment Tool

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Training Selection Scoresheet

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