Effective communication upholds the rights of people with disabilities to have choice and control and to make decisions about their own lives. With effective communication, workers can support and enable people to express themselves, to be heard and be safe.

So how can you, as an NDIS worker, best support effective communication?

The Supporting Effective Communication e-learning module demonstrates – from the perspective of NDIS participants – what effective communication looks like, and how it supports choice and control.

The module is designed to support NDIS providers and workers in meeting their obligations under the NDIS Code of Conduct. It also supports registered NDIS providers in meeting their obligations under the NDIS Practice Standards. 

The module was co-designed and developed in consultation with the sector, including people with disability and NDIS providers and workers.

The module is free and available to anyone, taking approximately 60-90 minutes to complete.

The NDIS Commission has a range of other resources available that are designed to support NDIS workers to understand their obligations under the NDIS Code of Conduct and to better support people with disability on their Worker training modules and resources page.